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Booking Terms and Conditions for the 2023-2024 cruise season
Your booking is accepted upon the following Terms:
1. We will endeavour to provide the tour as advertised on the web site but we reserve the right to provide alternative destinations or activities should there be a problem outside of our control.
2. If we are unable to provide your tour through our own fault, [excluding acts of nature, terrorism or war] a 100% refund will be given.
3. Your tour itinerary will be followed as closely as possible but in some cases may be affected by adverse weather or road conditions; in such cases alternative destinations and activities of a similar nature will be offered.
4. Minimum numbers apply to some tours (this will be noted in the summary section). If minimum numbers are not met alternate options will be offered, or a full refund given.
5. Changes made by operators of attractions and activities we visit are outside of our control but we will endeavour to minimise such occurrences by close liaison with the operators.
6. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of your tour booking.
7. Your booking will only be confirmed once payment in full has been made.
8. Our cancellation policy is as follows:
Cancellation more than 14 days prior, 100% refund, less a $25 administration fee.
Cancellation between 14 and 7 days prior, 75% refund.
Cancellation less than 7 days no refund.
Due to changes in the booking Terms and Conditions at the Hobbiton Movie Set [Tauranga port of call] then the Hobbiton Tour charge portion of any tour will not be refunded should the ship cancel its port of call without giving at least 24 hours notice, OR, should the ship change its arrival or departure time meaning the scheduled tour time at Hobbiton is not possible.
Group Tours, Private Tours and Custom designed Tour bookings will have a minimum $25 NZ per person penalty charged for cancellations made at any time after the booking has been confirmed, regardless of the cancellation period, unless an alternative tour is being booked or the ship failed to make its port of call.
9. We accept no responsibility for and injury to persons or damage or loss of personal possessions belonging to those persons except that which we have legal obligation so to do.
10. We accept no responsibility for any incident, delay or changes to the arrangements, which are outside of our control.
11. Our vehicles are fully licensed as Passenger Service Vehicles, hold current Certificates of Fitness, are fully insured and will be driven only by Passenger Service endorsed drivers.
12. Where seat belts are fitted, it is the responsibility of the passengers to use them.
13. Smoking is not allowed in any tour vehicle or self drive rental vehicle.
14. Any damage caused to the vehicles by the hirer we be charged for.
15. Where a Cruise Ship fails to make port due to weather or mechanical difficulties, a 100% refund will be provided for all bookings. Unless a non-refundable comment is made in the restrictions tab on the tour page.
16. Should you fail to check in for your tour by the designated time as stated on your tour voucher, and the tour has already departed, then no refund will be payable.
17. If the cruise ship is delayed or arrives on an alternative date, every effort will be made to re-schedule the tours, if we are unable to do this then a full refund will be given, Unless a non-refundable comment is made in the restrictions tab on the tour page.
18. Self drive rental cars have specific terms and conditions of hire which are supplied when a booking is made.
19. We must be notified in advance when a booking is made if any person has limited mobility or health issues that may limit their ability to partake in the tour program using the standard tour vehicles. We can if requested, offer tours that specifically cater for clients with mobility issues and equipment [wheel chairs etc]. If a client has mobility issues and books a tour that is not suitable for them, then we will not be responsible for any part or claim if the tours can not be undertaken by the client.
20. We must be notified in advance when a booking is made if any person uses, and will travel with, any mobility aid, such as a walking frame, wheelchair [manual or electric] or mobility scooter. Some vehicles do not have capacity to take such devices which would need to be left behind. If the person is unable to take the tour due to this then no refund will be payable.
21. Clients who dispute any credit card charge by filing a charge back notice with their credit card company will be charged a $50 NZ administrative fee (per charge back notice) if the charge back is ruled in the favour of the supplier by the financial institution.
22. Tours are planned to get you back to the ship in good time. Should you be unable to rejoin the ship for any reason before it departs the port, we will assist in arranging transfers to the next port of call to rejoin the ship, but will not be liable for any costs incurred. Travel insurance is available for such incidents. Please note that in 23 years of business none of our clients have ever missed a ship.
23. All payments made for services will be charged to your credit card in New Zealand dollars. Items from non-New Zealand countries have their cost converted to the equivalent NZ$ rate using the bank exchange rate calculated on the date of booking. Exchange rates are liable to change so the charges for non-New Zealand items may vary. If a tour is cancelled and a refund is given, this will be at the same NZ$ rate your card was originally charged, this amount may differ to the original payment when converted to your own accounts currency.
24. Our Best Prices Guaranteed statement refers to any tour or product that you find with another supplier where the content, itinerary, duration and inclusions match our own product. In such cases we will match the price and also offer a 5% discount. To receive this offer proof of the alternative product must be provided. This offer excludes special offers by other suppliers. The group size is also relevant in that a small group tour can not be compared to a large coach tour.
25. If changes to any existing confirmed booking are required, such as an increase or reduction in the number of people, a change to a different tour or date, then a $25 administration fee will be charged per booking.
